Refund policy

Refund policy

Physical products fulfilled by Printify are made to order. We do not accept returns or exchanges for a change of mind, an incorrect size or color selected when ordering, or other non-defective reasons.

If your item arrives damaged, defective, or incorrect, contact gprahs@gmail.com within 30 days of delivery with your order number and clear photos of the issue. We’ll review the issue with our fulfillment partner and arrange an eligible replacement or refund. Please contact us before sending anything back. A return shipping label is not guaranteed.

Digital downloads: If a digital file you purchased is corrupted, cannot be accessed or opened, or contains an error that prevents you from using it as described, please contact us at gprahs@gmail.com with your order number and a description of the problem. Once we confirm the issue, we’ll refund the affected digital product to your original payment method. This does not limit any rights you have under applicable law.

Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since approval, contact gprahs@gmail.com.

This policy does not limit any cancellation, return, or refund rights you have under applicable law, including applicable European Union consumer rights.